FAQ

Frequently Asked Questions

About Solune

What kind of products does Solune offer?
Solune curates luxury, minimalist lighting designed to elevate modern Indian homes — from statement chandeliers to sculptural wall lights.

Installation & Customization

Do the lights require installation?
Yes, especially for mounted lights — we recommend professional assistance from a certified electrician.

Do you provide installation services?
Not at the moment. However, we’re happy to guide you with specifications for your electrician.

Can I customize the products?
Currently, we don’t offer customizations — but we’re constantly expanding our collection to give you more options.

Orders & Shipping

How long will it take to receive my order?
Orders typically arrive within 7 business days, depending on your location.

Do you ship internationally?
We currently ship only within India.

How can I track my order?
Once your order is shipped, you’ll receive tracking details via our third-party logistics partner (like Delhivery, DHL, etc.).

Can I cancel or change my order?
Yes, but only if the order hasn’t been shipped yet. Once dispatched, changes or cancellations aren’t possible.

Returns & Support

What if I receive a damaged or defective item?
We’ll make it right — whether that’s a refund, replacement, or store credit. Just contact us within 7 days of delivery.

Do you accept returns if I change my mind?
We currently only accept returns for items that are defective or damaged upon delivery.

How can I reach your support team?
Use the Contact Us link and we’ll respond promptly to assist you.

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